Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We can ship to virtually any destination in the world. Please note however that there may be some restrictions with International orders. Shipping is FREE, Paid for by Escalera Art Inc.
ALL orders placed within the Continental United States will be FLAT shipped, stretched canvas on a wooden internal frame, ready to hang.
ALL International orders will be rolled shipped in tube containers. No exceptions.
Non-delivery of the product: due to some mailing or shipping issue. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us within 14 business days from the order placing date.
Major defects: although all the products are thoroughly checked for quality before shipment, a refund will NOT be issued to the customer but a replacement of the product originally ordered will be sent.
Product not-as-described: such issues should be reported to us within 14 business days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as described.
• Unmatched in detail retention & durability
• UV and Abrasion-Resistant Liquid Lamination extends life expectancy from 80 to over 100 Years
• Each reproduction is numbered sequentially
• Comes with an official, signed, Escalera Art certificate of authenticity